Refund policy
This policy describes the refund conditions for digital products purchased on this website.
1. Digital product
As this is a digital product, the refund may depend on delivery status and use of the digital content.
2. When we evaluate a refund
- Delivery failure after support and attempted resolution.
- Proven incompatibility with requirements stated on the product page.
- Duplicate charge or operational error.
- Product activation failure after support provided.
3. When refund is not available
- Product already activated or used.
- Change of mind after delivery.
- Incompatibility not reported before activation.
4. How to request
Contact us by email comercial@casadosoftware.com.br informing your order number, product name and reason for the request.
5. Response time
We will respond within up to 2 business days. If approved, refund processing time depends on the payment method.
6. After activation
Once the license is activated, refund is only available in case of proven technical failure that cannot be resolved by our support team.